Adhering to a “user-centric” approach, ILLINOIS continues creating value for customers, constantly promoting the
innovation and development of traditional nursing technology and services, and using intelligent technology to
enhance the technical application value of nursing robots.
innovation and development of traditional nursing technology and services, and using intelligent technology to
enhance the technical application value of nursing robots.
Customer Service
Quality Certificate
Our company always adheres to strict standards to ensure the quality and safety of our products. To this end, we have successfully passed a number of internationally renowned certifications. These include the UL medical certification in the United States, which is an authoritative recognition of the safety and performance of our medical equipment. At the same time, we have also obtained the PSE certification in Japan, which means that our products meet the relevant standards of Japanese electrical safety and can be safely used in the Japanese market. In addition, we have also obtained the CQC /CE/CBproduct certification, which further proves that our products have reached the leading domestic level in terms of quality and safety. These certifications are not only an affirmation of our products, but also a testimony to our commitment to strict standards.
US UL medical certification
Japan PSE Certification
CQC Product Certification
CE certification
CB certification
Quality Certificate
We attach great importance to customer satisfaction and product quality. Therefore, we provide comprehensive product guarantee services to ensure that customers can enjoy the best experience during use.
① The warranty period for our products is one year. During the warranty period, if there are any quality problems or failures in the product, we will provide free repair or replacement services.
② Within two years after the sale, if the parts of the product are damaged or fail, we also provide free replacement parts services to ensure that the customer's products can continue to operate stably.
One-year warranty for the whole machine
Free replacement parts within two years after sale
Service Process
Product purchase
Service hotline: 400-182-8766
Email: info@ylinuo.com
Product training
Online training
Offline address: No. 888, Laixiu Road, Fenhu Development Zone,
Wujiang District, Suzhou
After-sales service
① 48-hour door-to-door service, remote technical guidance and training
② Provide customers with spare machine (spare parts) services, equipment failure,
repair and maintenance will not affect the normal treatment of patients
Full customer service
Intimate after-sales / caring for your needs
Professional and meticulous comprehensive
service One-to-one guidance
service One-to-one guidance
Service time: Monday to Friday 9:00-12:00 13:00-18:00
Global coverage/purchase anytime, anywhere
Strong service guarantee International strong lineup
Official website Nursing home Hospital Rehabilitation center
Multiple channels / services everywhere
Dealers / agents / partners
Multi-country and multiple services Targeted solutions
Offline/remote training
nstallation, commissioning, maintenance and
after-sales training
after-sales training
Repair process
Contact after-sales service - jump to user questions
fault assessment
contact communication
maintenance report
on-site maintenance
Precautions
① It is strictly forbidden to add hot water over 40 degrees into the clean water bucket to avoid discomfort and skin burns during the flushing process;
② The power supply must be unplugged before cleaning the machine; corrosive liquids cannot be used to clean the machine;
③ If the user's physical condition or improper wearing causes skin redness or damage during use, the machine must be stopped; avoid contact with flammable materials and avoid getting close to fire during use;
④ Only clean water can be added to the clean water bucket. When the machine has not been used for more than 3 days, the water in the clean water bucket and hot water tank must be drained (refer to the manual);
⑤ Avoid water from entering the machine to prevent damage to the machine or the risk of electric shock; non-professionals or maintenance personnel under the guidance of the manufacturer are not allowed to disassemble the machine for repair (there is a warning mark on the back cover of the machine)
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